Last 20 Issues

Moodle-P

As part of a planned Matoma template update, the templates are revised in all accounts and new versions are made available.

After the update, mailings based on old templates (either from designs or archives) can no longer be used. All Matoma users are informed separately.

Please work in the affected period 23.–27. February only after prior consultation with us in Your Matoma account.

There can be impairments this day. Please try again at a later time.

Because of maintenance work, telephone calls are currently not possible.

Table phones, UCC clients and the UCware smartphone app are affected.

The work is expected to last until 18:30.

Currently our Frontend server from FormCycle is not accessible.

The monthly CMS update takes place on Wednesday, 11.03.2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00 you can log in again as usual and make changes to the HM websites.

Update: 16:30: Problem is fixed

In the course of the introduction of 802.1x there is a incident in LAN access in Q-Bau 3.OG

On 4.3., between 6:45 and vrstl. 7:30 smaller maintenance work done on the eduMFA cluster. In this case, smaller expellors can occur in the authentication process.

We ask you to excuse this.

We carry out a planned software upgrade on some important switches. Maintenance is scheduled from 17:00 to 18:00. During this period, short interruptions or restrictions can occur in the network. We ask for understanding.

On 19.02.2026, various maintenance work is carried out between 06:30 and 8:00 on the central firewall cluster of the HM. Despite various redundancies, short connection breaks can occur. We are trying to limit downtime to an absolute minimum.

We carry out a planned software upgrade on some important switches. Maintenance is scheduled from 17:00 to 18:00. During this period, short interruptions or restrictions can occur in the network. We ask for understanding.

We carry out a planned software upgrade on some important switches. Maintenance is scheduled from 17:00 to 18:00. During this period, short interruptions or restrictions can occur in the network. We ask for understanding.

At present, there is a incident in the transmission of forms via FormCycle. Affected forms cannot be sent successfully at the moment. Data already entered cannot be transmitted.

Once the problem has been fixed, we will inform you immediately.

Update: The problem is fixed. Problem was the lack of availability of the adjacent mail server.

Update: We corrected the incorrect setting. The registration should work again.

original message: Due to an unclear configuration error, there are problems when registering for individual FormCycle forms. We are working on raising the problem.

Update: Fixed the problem. Matoma works again as desired.

~ ~Due to an expired certificate, there is currently a malfunction in the Rundmailtool Matoma. Links from roundmails/newsletters cannot be called and pictures in mailings and not shown in the tool itself. ~

~ ~We have already contacted the provider and hope to fix the problem soon. ~

The monthly CMS update takes place on Wednesday, 11.02.2026, from 07:00 to 09:00. The CMS cannot be used during this period. From 09:00 you can log in again as usual and make changes to the HM websites.

**

Fixed the problem with the Outlook updates from March 10, 2026. Update Outlook to one of the following versions. If you have a device managed by HM IT, this update will be automatically installed.

• Version 2601 19628.20252
• Version 2602 19725.20164
• Version 2603 19822.20032

UPDATE 15.02.2026:

If you are affected by this problem, Microsoft recommends the following steps to create temporary remedy.

1. Select in Outlook File > Options > Advanced. Two. Select *Coding for outgoing messages automatically under International Options. *

RESPONSIBILITY **

Currently, it may happen to individual users that umlaute (ä, ö, ü, ß) are not displayed correctly in Outlook emails and instead appear as question mark (?). This can occur in both sent and received emails.

The problem is known to Microsoft and is edited.

There is currently a incident in the chat service element/Matrix. The problem is being tackled.

UPDATE: Fixed

Update 31.1.2026: Fixed the bug

original notification 30.01.2026: Unfortunately, there are sometimes limitations when accessing video.

Update 19:00: The fault is fixed. We continue to observe the behavior of the service

original notification 15:23: Limited availability: Streaming has caused occasional impairment since 29.01.2026, 09:00. We are already working on a solution. Thank you for your patience.